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From app issues to delivery problems, there are different scenarios where an Amazon Flex driver might need help.
Read on to learn more about common Amazon Flex issues and how to contact Amazon Flex.
We’ll also share the Amazon Flex phone number you can call to speak to a live person.
Table Of Contents
- How To Contact Driver Support
- What Is the Amazon Driver Support Number?
- How To Fix the Most Common Flex Account Issues
- Final Word
How To Contact Driver Support
Amazon Flex can help with problems linked to deliveries, blocks, or the app itself.
Here are a few examples of how support can help:
- Support can deliver immediate help during a route. You can speak with a live agent if you can’t find an address or need to stop driving due to extreme weather conditions.
- If you run into an issue with a package that won’t scan, reaching out to support is your best option.
- An agent can also help with logging your deliveries if the app crashed and lost your records.
- You should call support if there is a problem with your block, such as a time frame that doesn’t make sense for the route.
- You can also reach out to support to have someone update your account information if you move, change your name, or need to update your insurance information.
- Support can also help with issues linked to your account, whether you’re unable to log in or want to appeal a decision to deactivate your account.
What Is the Amazon Driver Support Number?
The Amazon Flex phone numberis 888-281-6906.
You can call between 8 A.M. and 9 P.M. PT, which translates to 11 A.M. to 12 A.M. EST.
You can also request a callback with the app.
Press the ‘?’ help button in the top right corner of your screen and confirm that you’d like a callback.
How Long Does It Take To Contact Amazon Flex?
As long as you’re calling during hours of operations, you should be able to speak to a customer service representative within 10 minutes.
However, wait times can be longer if there is a widespread issue with the app.
Getting a response via email can take three to five business days.
How To Use Amazon Flex Email Support
You can also contact Amazon Flex support via email at [emailprotected]
It can take a few days to get a response via email, which is why you should use this method for issues like contesting a notice that you didn’t deliver a package.
It’s best to email support from the email address you used to register with Amazon Flex.
Make sure you include your name and details regarding a delivery block or packages, if applicable.
If you received a notice that you failed to deliver a package, send a screenshot of this notice.
How To Fix the Most Common Flex Account Issues
Depending on the issue you’re experiencing, you might be able to use the built-in tools in the Amazon Flex app to solve your problem.
However, it’s important to know when to call support to get things resolved.
Onboarding Support
Onboarding typically takes one to three weeks.
Once Amazon Flex orders your background check, you should get the results in two to five business days.
Getting started with Amazon Flex is mostly about waiting.
Contacting support won’t speed things up.
If too many drivers are applying in your area, Amazon Flex might put you on a waitlist.
Unfortunately, support won’t be able to tell you when an independent contractor spot will open up.
There are a few situations where you should call support during the onboarding process:
- You made a mistake when filling out the initial application, such as making a typo with your name or entering the wrong date of birth. It’s important that Amazon Flex has the correct information on file since the delivery platform will verify your identity.
- You should reach out to support if you’re running into technical issues with the app. For instance, some applicants run into issues when uploading their driver’s license.
- If Amazon Flex rejects you, you can call support to ask for a copy of the records they used to make this decision. You will also need to communicate with support if you want to appeal the decision, for instance, if there are inaccuracies in your background check or motor vehicle report.
- You should also contact support if onboarding takes longer than five or six weeks since waiting for more than a month is unusual.
Amazon Flex Account Issues
If you can’t log into your Amazon Flex account because you lost your password, tap on ‘Sign in with Amazon’ and select ‘Forgot password’.
You will then receive an email with a link toreset your password.
You should call support if you don’t have access to the email address Amazon Flex has on file for your account.
You should also reach out to support immediately if you believe your Flex account is compromised, for instance, if someone stole your phone while you had an active session on the Flex app.
The most common account issues arise when a delivery driver receives a notice that Amazon deactivated their Flex account.
Flex workers can be permanently or temporarily out of work.
Amazon Flex will deactivate your account if you’re inactive for 180 days.
You can also end up with a deactivated account if you fail to deliver too many packages.
Your best option is to email support:
- If you can’t work due to inactivity, ask support to reactivate your account. You might have to go through the hiring process again if you didn’t work for several months.
- If Amazon Flex claims that you didn’t deliver some packages, email support to explain what happened and provide proof that you delivered the Amazon packages if applicable. As a delivery partner, you need to maintain a certain quality standard, and Amazon Flex can deactivate your account if customers mark too many of your packages as undelivered.
For other issues, like your rewards not showing up in your account or problems with earning cash back with the Flex credit card, you should email support.
Amazon Flex App Issues
There are a few troubleshooting steps you should follow to fix app issues:
- Check your phone’s connectivity and turn mobile data off and on again.
- Restart the app and restart your phone.
- Check for updates and reinstall the app.
- Wait an hour or so and try again.
- Make sure your phone meets the app requirements.
If you run into recurring issues with the app, you should email support with screenshots of the problems you’re experiencing.
You will probably get a generic answer, but it’s important for the tech team behind the app to know about these issues.
You should call support if there are app issues that affect your ability to work:
- Reach out to support if the facial verification feature isn’t working and is preventing you from getting started on your block.
- Call support right away if the app crashes during a route. You’ll speak to a live agent who can take over and tell you where to go next.
- If you can’t scan a package or record a delivery, call support to have them record the delivery.
- You should contact support if the app crashes and loses your delivery data. Ideally, you should keep your own records of the deliveries you make, so you can share this information with support.
It’s crucial to contact support if you can’t record a delivery because of technical issues with the app.
If the app doesn’t record a delivery, Amazon Flex will assume you failed to deliver the package and will deduct a point from your rating.
Delivery Issues
Unfortunately, delivering packages isn’t always easy.
Drivers can run into a wide range of problems and should contact support for immediate help if they can’t make a delivery.
Here are a few situations where you should call support:
- Delivering a package seems unsafe, for instance, if you can see potential porch pirates waiting in the area.
- You don’t feel safe walking up to someone’s door, for instance, if there is a loose dog.
- You were involved in an accident during your delivery route.
- Bad weather is making it unsafe to keep driving.
- There is road construction or another issue causing significant delays in your route. It’s a common issue in busy cities like New York or San Francisco.
Note that you can tap the help button in the top right corner of the app at any time and select ‘Unable to deliver’ to indicate that you couldn’t complete a delivery.
As you gain more experience driving with Amazon Flex, you’ll learn to recognize the situations where you should use this option.
However, it’s best to contact support to ask if it’s acceptable to use this option, especially if you’ve never encountered this situation before.
If Amazon Flex notifies you of a delivery issue via email with details about a package that the customer claimed they didn’t receive, you should email support with more details instead of calling.
Delivery Location Issues
Some addresses are difficult to find, especially in rural areas or in multifamily complexes.
And sometimes, customers don’t use a complete address when placing an order on Amazon.
You should call support if you can’t find a delivery address.
The live agent will be able to see your location on a map and will provide you with directions.
You should also reach out to support if you’re running into issues with a delivery that is causing you to go over time.
Amazon will sometimes pay you for going overtime, but you need to contact support and ask if working overtime is reasonable in this situation.
Final Word
As an Amazon Flex driver, it’s important to know when to contact support.
You should call the Amazon Flex phone number if you run into issues during your delivery route or can’t access your account.
In other situations, it might be best to send an email.
FAQs
Amazon Flex Phone Number: How to Contact Driver Support? ›
What Is the Amazon Driver Support Number? The Amazon Flex phone number is 888-281-6906. You can call between 8 A.M. and 9 P.M. PT, which translates to 11 A.M. to 12 A.M.
How do I contact Amazon Flex driver support? ›Please contact us at 888-281-6906 daily between 8 a.m. - 9 p.m. PT or email us anytime at amazonflex-support@amazon.com.
How long does Amazon Flex support take to respond? ›Amazon Flex driver support: how it works
Email: amazonflex-support@amazon.com. In-app phone call: press the “?” and request a call back. Responses normally come within 30 seconds of your call.
Call 1-877-212-6150 to reach customer support regarding a pending order or pending delivery. The Amazon Flex support team is great when it comes to dealing with immediate issues regarding package deliveries.
How much does Amazon Flex Driver Support pay? ›No matter what drives you, Amazon Flex helps you get there. Start earning. Most drivers earn $18-25* an hour. *Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
What is Amazon driver support? ›Amazon Flex also provides on-road phone Support when you are out delivering. Simply tap the '? ' in the Amazon Flex app and choose 'Call Driver Support' to be connected to a member of the team.
Can you get reinstated with Amazon Flex? ›Amazon Flex deactivated accounts happen because of complaints and poor behavior. They also happen for inactive accounts or because a bot closed the account. You can appeal a lost Amazon account and try to get it reactivated. If it's a permanent deactivation, you have many other options.
What is the maximum hours a day for Amazon Flex? ›You can do as many Amazon Flex blocks as you want each day. However, there's a caveat involved here. The caveat is that Amazon won't let you work more than eight total hours per day. You could run a two-hour delivery route in the morning to pick up packages from your local Amazon warehouse.
How much can I make with Amazon Flex in a week? ›| Annual Salary | Weekly Pay | |
|---|---|---|
| Top Earners | $64,500 | $1,240 |
| 75th Percentile | $42,500 | $817 |
| Average | $41,308 | $794 |
| 25th Percentile | $31,500 | $605 |
Depending on location and available hours, these schedules range between 10 and 40 hours each week, with the benefits packages matching the number of hours worked.
What phone number is 888 280 4331? ›
Amazon's customer service number is 1-888-280-4331 and the number is accessible 24/7, 7 days a week. As with most big retailers Amazon recommends you utilize any of their automated customer service methods.
Can I sue Amazon Flex for wrongful termination? ›Are you an Amazon Flex driver who was deactivated or fired after an auto accident? If you were not the one at fault, you may have a case for wrongful termination against Amazon. For more information on the legal actions you can take, contact our law firm and speak to a deactivated from Amazon Flex accident lawyer.
How many packages are in a 3 hour block? ›You'll find that each block differs regarding how many packages you need to deliver. It depends on your area, time of day, and the route. However, you can expect to deliver somewhere between 35 to 80 orders during an average three-hour Flex block.
What is the highest paid Amazon Flex driver? ›The base pay rate for Amazon Flex drivers is $18 per hour (higher in select markets). From there, hourly pay can climb as high as $25 per hour due to factors that increase the difficulty of the delivery.
Does Amazon Flex take out taxes? ›We've spent a lot of time talking about the downsides. Now, we finally get to dig into the good news: you don't get taxed all your Amazon Flex earnings. You should only ever pay taxes on your net business income — the amount you have left after subtracting all your expenses.
What is the highest flex pay on Amazon? ›According to Amazon Flex, drivers earn between $18 and $25 per scheduled hour. This means Amazon Flex blocks pay around $54 on the lower end to $75 on the higher end if you complete a three hour block. This is also the minimum pay before any potential tips or surge pay.
What is driver support do I need it? ›Developed in 1996 by PC Drivers Headquarters LP, Driver Support is a tool that detects missing, out-of-date, and corrupted drivers. The software scans your computer to identify the drivers that need to be updated and pulls links from its database to the most up-to-date driver versions.
What is driver support services? ›What is Driver Support? Driver Support is an ongoing service that runs continuously on your Windows home PC, or even multiple PCs to help keep your systems device drivers as up to date as possible. Other features include added online safety and optimizations focused on improving your favorite apps.
What means driver support? ›Driver assistance, also known as advanced driver-assistance systems (ADAS), are technologies used to make motor vehicle travel safer by automating, improving or adapting some or all of the tasks involved in operating a vehicle.
Is Amazon Flex deactivation permanent? ›Amazon Flex deactivation is often permanent, even if you try and appeal, so it's best to play it safe whenever possible.
Can someone else use my Amazon Flex? ›
Do not use others but yourself to work here and with your account information. No. Only the person who accepted the delivery route on their app can receive and deliver the packages.
What happens if you go over time on Amazon Flex? ›While that usually isn't an issue, it can become problematic, depending on the number of items, traffic, and other delays. If you work beyond your scheduled block, you won't be paid for the extra time it takes to finish all your deliveries. You can always get help from Amazon Flex when you run into problems.
Can you do more than 24 hours in Amazon Flex? ›You can work 40 hours a week if you can get enough routes. You are an Independent Contractor. Work as much or as little as you want.
Is there a limit on Amazon Flex blocks? ›Unlimited but typically only can do 2 a day for 7 days a week maximum. In reality it will typically vary from 3-10 blocks per week.
What is Amazon Flex time shifts? ›Flexible Schedules and Shifts
You don't have to be stuck working the same hours over and over again. We let you choose your own shifts, so you can decide how flexible you want your schedule to be. How it works. Easily use an Amazon app to select available shifts. Work as little as 4 hours per week.
It can be 5-20 mile radius. They usually give you plenty of time and I finish my blocks an hour early. They never take drive time and traffic at certain times of the day, into consideration. I was given routes that should've taken 3 hours, and they were talking me 5 hours at times.
Why do some Amazon Flex blocks pay more? ›Amazon may increase the payout for a delivery offer if Flex drivers don't pick it up quickly enough or if order demand is high. Drivers call the increased payouts 'surge,' named after surge pricing on Uber.
How do I make a lot of money on Amazon Flex? ›- Location, location, location. ...
- Show up early for the shift. ...
- Use Google Maps or Waze. ...
- Keep Your Amazon Flex app updated. ...
- Drive a fuel-efficient vehicle. ...
- Organize your packages. ...
- Keep boxes in your car. ...
- If you can't make a delivery, try again at the end of the shift.
- New Year's Day.
- Martin Luther King Jr. Day.
- Memorial Day.
- Independence Day.
- Labor Day.
- Thanksgiving Day.
- Christmas Day.
The best time to grab Amazon Flex blocks is from Friday afternoon to around midnight according to this driver. Keep swiping on Friday to get Prime Now blocks if possible. Saturday and Sunday are also good times to refresh the Amazon Flex driver app to look for blocks.
What are the top mistakes delivery associates make? ›
- Not Checking for Traffic. Another common mistake that delivery drivers make is not checking for traffic before starting their route. ...
- Taking Too Long. ...
- Not Carrying Correct Load. ...
- Careless Driving. ...
- Careless Handling of Product. ...
- Not Being Prepared For The Unexpected. ...
- Not Being Prepared For Their Shift.
How do I contact Amazon's customer service?How do I contact Amazon's customer service? To chat with a customer service representative, visit Contact Us, select Something else then select I need more help. If you need help over the phone, select Request a phone call from the customer service chat.
What is a good number to call Amazon? ›For instructions on how to obtain service under this limited warranty, contact customer service at 1-866-216-1072, or, alternatively, go to www.amazon.com/contact-us.
What number is 800 388 5512? ›The Amazon customer service number for Account Issues is +1-800-388-5512. (USA and Canada.) If you're outside of North America, use this number instead: +1-206-922-0880. (Beware that international charges may apply.)
Why is Amazon Flex getting sued? ›Because California Flex drivers should have been classified as employees, according to the lawsuit, Amazon's treatment of Flex drivers violated California meal and rest break law by failing to provide paid rest breaks and unpaid meal breaks; violated California overtime law by not providing overtime pay for hours ...
Who runs Amazon Flex? ›Amazon Flex, a subsidiary of Amazon.com, Inc., operates a delivery app, enabling delivery persons to create their own working hours.
Do Amazon drivers get fired if they crash? ›Drivers can also be deactivated after an accident. Typically, Amazon Flex and other delivery/rideshare companies tend to deactivate drivers while they handle the investigation into the auto accidents. However, these deactivations tend to be temporary – and drivers are typically quickly reinstated.
Can you refuse a Amazon Flex route? ›If they decline a route, Amazon penalizes them, which can mean they get less work or no further work at all.
How many hours is 1 block? ›One-hour block means a one-hour time period starting on any hour, for example 12:00 midnight to 1:00 A.M., or 1:00 A.M. to 2:00 A.M.
How long is 3 blocks? ›Calculating the Distance of 3 Blocks in Feet
As we mentioned earlier, the typical city block in most American cities ranges from 300-600 feet long. If you take the assumption that an area is 300 feet in length, walking three blocks is equivalent to walking about 900 feet (300 + 3).
Do Amazon Flex drivers get raises? ›
No growth opportunities, no wage increases.
Where do Amazon drivers make the most money? ›| City | Annual Salary | Monthly Pay |
|---|---|---|
| Sunnyvale, CA | $51,817 | $4,318 |
| Santa Cruz, CA | $50,547 | $4,212 |
| Livermore, CA | $50,486 | $4,207 |
| Manhattan, NY | $50,442 | $4,203 |
- The Advantages. You will be your boss. ...
- The Disadvantages. Hard to consistently get shifts. ...
- Minimum Amazon Delivery Driver Requirements. At least 21years of age. ...
- Minimum Vehicle Requirements. ...
- Amazon Logistics. ...
- Prime Now. ...
- Amazon Fresh. ...
- Store Orders.
You are responsible for your own expenses and the costs you incur while making deliveries for Amazon Flex. However, Amazon Flex delivery partners are eligible to sign up for Collective Benefits and receive exclusive access to fuel discounts from top providers such as Shell, Esso, and Morrisons.
Is Amazon Flex considered a real job? ›It's simple: you're an independent contractor. You use your own vehicle to deliver packages for Amazon as a way of earning extra money to move you closer to your goals.
Does flex spending go on w2? ›A flexible spending arrangement (FSA) allows employees to get reimbursed for medical or dependent care benefits from an account they set up with pre-tax dollars. The salary-reduction contributions are not included in your taxable wages reported on Form W-2.
How many Amazon Flex can you do a day? ›You can do as many Amazon Flex blocks as you want each day. However, there's a caveat involved here. The caveat is that Amazon won't let you work more than eight total hours per day. You could run a two-hour delivery route in the morning to pick up packages from your local Amazon warehouse.
How much can you make in Amazon Flex a day? ›Most delivery partners earn $18 - $25 per hour delivering with Amazon Flex. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
How many levels are there for Amazon Flex? ›And with four levels, there's always something to achieve. Enjoy your rewards through the next period. Every three months, your points reset and a new earning period begins. You'll keep your rewards throughout the next three months, so continue delivering to maintain access to the rewards you love.
Does Amazon monitor flex drivers? ›According to the documents shared by Vice, Amazon's social media monitoring for Flex drivers covers dozens of groups in the US, UK, and Spain.
Does Amazon have 24 hour customer service? ›
Obsessing over customers
Through our innovative world-class self-service technologies developed by our “CS” team, we support customers from 75+ service locations around the globe. We consider each contact an opportunity to advocate for customers and provide support via phone, email and chat 24/7.
What is Amazon Flex? It's simple: you're an independent contractor. You use your own vehicle to deliver packages for Amazon as a way of earning extra money to move you closer to your goals.
How many Amazon Flex blocks can you do in a day? ›How Many Amazon Flex Blocks Can You Do in a Day? You can do as many Amazon Flex blocks as you want each day. However, there's a caveat involved here. The caveat is that Amazon won't let you work more than eight total hours per day.
Can my wife use my Amazon Flex? ›You will both need separate accounts if you both want to do Amazon Flex. You will end up with different delivery areas.
What is this phone number 888 280 4331? ›Amazon's customer service number is 1-888-280-4331 and the number is accessible 24/7, 7 days a week. As with most big retailers Amazon recommends you utilize any of their automated customer service methods.
Does Amazon have a phone number you can call? ›For instructions on how to obtain service under this limited warranty, contact customer service at 1-866-216-1072, or, alternatively, go to www.amazon.com/contact-us. Customer Service will ask you questions to determine your eligibility under this limited warranty.
How do I contact Amazon directly? ›Contact an Amazon representative by calling 1-888-280-4331. This number operates 24/7. Email: Amazon's customer service email address is cs-reply@amazon.com, but as Insider reports, the e-commerce company prefers to handle support via live chat or phone.
What is an Amazon Flex driver called? ›Amazon Delivery Service Partners (DSPs) are looking for delivery associates (drivers) to help deliver packages to customers.
Will Amazon Flex workers get a raise? ›USA: Amazon's pay increase will not apply to Flex workers, inc company comments. Amazon is raising the minimum wage for all U.S. employees to $15 an hour, a move that was seen as a response to political pressures.
How far can Amazon Flex send you? ›It can be 5-20 mile radius. They usually give you plenty of time and I finish my blocks an hour early. They never take drive time and traffic at certain times of the day, into consideration. I was given routes that should've taken 3 hours, and they were talking me 5 hours at times.
Can I do Amazon Flex at night? ›
Day – the typical hours – these shifts are for those that want to work between 6:00 a.m. and 6:00 p.m. Night – get your days back – most of these shifts also offer more pay per hour. Weekend – for those that want to keep the weekdays open, these shifts may also have a higher pay rate per hour, too.